Frequently Asked Questions
Everything you need to know about your Njord Gear Co. tech.
What is the standard shipping time for Njord Gear products?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.
Do your electronics come with a warranty?
Yes, all Njord Gear Co. electronics include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a full refund minus a small restocking fee.
Are your charging cables and power banks certified for safety?
Absolutely. All our power accessories are CE, FCC, and RoHS certified, featuring built-in overcharge and short-circuit protection to ensure your devices stay safe.
How can I track the status of my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Shop Pay.